The 13 Best Intercom Alternatives for Customer Support in 2023

Email marketing, for example, is a big deal, but less so when it comes to customer service. Still, for either of these platforms to have some email marketing or other email functionality is common sense. See how our customer service solutions bring ease to the customer experience.

• It’s virtually impossible to predict what you’re going to pay for Intercom at end of the day.
• Zendesk for Service sells three plans, ranging from $49 to $99 monthly per user, with a 30-day free trial available for each plan.
• Zendesk’s chatbot, Answer Bot, automatically answers customer questions asynchronously in up to 40 languages–via any text-based channel.
• The bar for customer service keeps rising, and with Front, you’ll always stay ahead.
• Zapier offers a forever-free plan for those who only need to perform 100 tasks per month.
• For standard reporting like response times, leads generated by source, bot performance, messages sent, and email deliverability, you’ll easily find all the metrics you need.

Agents can easily find resources for customers from their agent workspace. Their help desk is a single inbox to handle customer requests, where your customer support agents can leave private notes for each other and automatically assign requests to the right people. But it’s designed so well that you really enjoy staying in their inbox and communicating with customers. The Intercom versus Zendesk conundrum is probably the greatest problem in the world of customer support tools. They both offer some state-of-the-art core functionality and numerous unusual features.

Service Hub Overview

Front’s omnichannel, shared inbox allows you to collect customer messages from all your communication channels. This enables all departments to collaborate seamlessly, organizing their messages and delivering timely support to customers while maintaining a personal connection. Additionally, Groove allows users to create a support widget to be displayed on their website. This streamlines the process of engaging with the knowledge base in the first place, and also allows clients to open support tickets when absolutely necessary. HappyFox also enables organizations to create a knowledge base, which integrates with the tool’s self-service functionality.

Their support section is based on the Docs forum, where you can ask questions or read on related topics. The Intercom team will usually answer to all questions on this forum. First, a Home button gives you access to your dashboard, where you’ll find a snapshot of your current configuration. Though Intercom chat window says that their team typically replies in a few hours, I received the answer in a couple of minutes. Their agent was always trying to convert me into a lead along the way, but heck, that’s a side effect of our job. If you thought Zendesk’s pricing was confusing, let me introduce you to Intercom’s pricing.

More integrations to Zendesk

Your typical Zendesk review will often praise the platform’s simplicity and affordability, as well as its constant updates and rolling out of new features, like Zendesk Sunshine. For example, you can read in many Zendesk Sell reviews how adding sales tools benefits Zendesk Support users. A complete set of customer service management offerings to help you create human relationships with your customers. Use ticketing systems to manage the influx and provide your customers with timely responses.

The Intercom vs. Zendesk pricing may be justified by the value-added services and minor features that they have for their all-in-one pricing. For example, for businesses that want just a couple of features, there are subscription packages. Each of such packages contains a set of tools from basic to advanced features.

Zendesk and Intercom Integration

Using Intercom Series, you can create rules that trigger when the sales campaign begins, choose a target audience, and set the time you want to follow up, whether via email, messenger, or within your product. Because Intercom started as a live chat service, its messenger functionality is very robust. It feels very modern, and Intercom offers some advanced messenger features that Zendesk does not. If you’re exploring popular chat support tools Zendesk and Intercom, you may be trying to understand which solution is right for you. In this detailed comparison, we’ll explore the features and characteristics of Intercom and Zendesk, highlighting each of their unique capabilities, so you can identify the right solution for your needs. Save your team time and provide more consistent support by establishing customer service workflows that enable you to automate repetitive tasks and route tickets to the right team member more efficiently.

Last button on the bottom left corner will take you to your settings where you’ll find all the fine-grained controls for your account. To sum things up, Zendesk is a great customer support oriented tool which will be a great choice for big teams with various departments. Intercom feels more wholesome and is more customer success oriented, but can be too costly for smaller companies. You can publish your knowledge base articles and divide them by categories and also integrate them with your messenger to accelerate the whole chat experience. Basically, you can create new articles, divide them by categories and sections — make it a high end destination for customers when they have questions or issues. If you’re a huge corporation with a complicated customer support process, go Zendesk for its help desk functionality.

Contact Center of the Future: Empower Agents with AI…

In a recent study, 97% of global consumers said customer service is an important factor in their choice of brand. There are several ways you can improve your customer service capabilities, but customers are increasingly looking for and expecting live chat. Fullview Replays allows you to watch video-like recordings of user sessions right from Intercom. Your support agents can quickly see customer bugs and issues in context — even before a user reaches out to them with a problem.

Appy Pie Connect offers a powerful integration platform that enables you to connect different apps and automate your workflow. One of the most popular integrations on the platform is between Zendesk and Intercom. By integrating these two apps, you can streamline your workflow and automate repetitive tasks. That is, while some may be looking for an all-in-one customer support tool, others may be looking for a more simple and straightforward option to accomplish a specific task.

Intercom Pricing and Plans

This is an AI assistant that will help anyone navigate Guide by providing results as you type your query. The bot also ensures that the customer or employee will find the right article before contacting an agent. Thus, it leaves your team to solve more important customer requests. It’s an opportunity for Zendesk to differentiate itself, but unfortunately it didn’t get very high marks from users, either. Reviewers were frustrated by how long it took for their tickets to get resolved, as well as the complexity with which they were tossed around from department to department. Given that these are two services predicated on making you better at customer support, you’d think they’d be able to handle it better themselves.

Our new Scores feature allows you to set up points-based scoring models for customers, product engagement, and leads using any attributes or activities you choose. Check out our list of 9 Zendesk alternatives to consider for your support team. Zendesk is well-known in the industry as a large tool with a number of business solutions, especially metadialog.com when it comes to service and sales. If supporting customers and transparent pricing is your priority, here are the 13 best Intercom alternatives to check out. But, if you just need a secure and quick data transfer, opt for Help Desk Migration. Pricing starts at $39 and varies based on the number of records you want to migrate.

How to add Zendesk widgets to Refined sites

Streamline the support you give by enabling customers to self-service with our knowledge base feature. Is it as simple as knowing whether you want software strictly for customer support (like Zendesk) or for some blend of customer relationship management and sales support (like Intercom)? One place Intercom really shines as a standalone CRM is its data utility.

Zendesk’s dashboard ties together your customer interactions from every possible channel. This makes it easy for agents to manage requests and communicate with customers more efficiently. They also offer features that enhance collaboration amongst employees if you have a bigger team.